Why is my Singpass not working?
If you have any Singpass issues (e.g. unable to login via Singpass, lost Singpass token, forgot Singpass password, unable to receive SMS OTP), please call the Singpass helpdesk at +65 6335 3533 or email [email protected].
How can I retrieve my Singpass password?
I forgot my Singpass password….If you have set up your Singpass 2FA SMS, you can reset your password instantly online:
- Visit Singpass Portal.
- Select ‘Services’ on the top scroll bar.
- Select ‘Reset password’ and enter your NRIC or FIN details, followed by your SMS One-Time Password.
- Create your new Singpass password.
How long does it take to reset Singpass password?
If you have not set up your 2FA, you can request for a new password to be mailed to you. You will receive the new SingPass password at your registered address within 4 working days (for local addresses) and within 10 working days (for overseas addresses).
Can I reset my Singpass immediately?
Please visit the counter in-person and bring the necessary document for verification, such as your original NRIC or FIN card. Tips: Forgotten your password and have set up your 2FA? Click here to reset your password instantly.
How do I log into Singpass?
Log in using your fingerprint, face, or 6-digit passcode. Prove your identity simply using your Digital IC. Provide your information by scanning a QR code. Approve transactions with your digital signature.
How do I update my Singpass?
How do I update it in SingPass? To update your mobile number, you can log into your SingPass account and click “Update Account Details” under the Quick Links section. Please have your phone with you, as a One-Time Password will be sent to your new mobile number for verification.
Can you reset Singpass password online?
Visit Singpass website. Select ‘Log in’ Select ‘Reset password’ (under the ‘Services’ tab) Follow the instructions on the website to complete the changing or resetting of Singpass password.
Does Singpass expire?
SingPass OneKey Token to be Discontinued from 1 April 2021.
How do I transfer my Singpass to my new phone?
You should download and set up the Singpass app on your new device. Once you have activated Singpass app on your new device, the Singpass app on your previous mobile device will automatically be deactivated to ensure security. There is no need to uninstall the app from previous devices.
Why is Singpass app locked?
This is to maintain the confidentiality, safekeeping and security of your Singpass account and the transactions conducted through it. 2. When I launch the Singpass app, I received a security alert and the app auto closed.
How do I log into Singpass mobile?
Introduction to Singpass app
- Scan the QR code on the login page using Singpass app’s QR code scanner.
- Confirm your login request.
- Verify your identity using your fingerprint (for selected smartphones), face (for selected smartphones) or 6-digit passcode, and you’re in!
How do I log into Singpass with a new phone?
You can install the Singpass app on a new mobile device….On desktop:
- Scan the QR code on the login page using Singpass app’s QR code scanner.
- Confirm your login request.
- Verify your identity using your fingerprint (for selected smartphones), face (for selected smartphones) or 6-digit passcode, and you’re in!
How do I Reset my SingPass password?
Select ‘ Reset password ‘ and e nter your NRIC or FIN details, followed by your SMS One-Time Password 4. Create your new Singpass password Alternatively, you may request for a PIN mailer to be sent to your registered address. You will receive your PIN mailer in 3 working days. 3. I have not used Singpass for a while.
What should I do if I did not receive my SingPass Mailer?
I did not receive (or have misplaced) the Singpass mailer containing my one-time Singpass password. What should I do? You can request for a new Singpass mailer to be sent to you. Visit Singpass Portal > Select ‘ Services ‘ on the top scroll bar > Select ‘ Reset password ‘.
How can I Keep my SingPass account safe?
Having a strong password is essential to keeping your Singpass account safe. Consist of 8 to 24 alphanumeric characters, with at least 1 letter and 1 number. It should preferably contain capital letters and symbols.
What are the requirements to open a SingPass account?
Check that you fulfil the following eligibility requirements: You are a Singapore Citizen or Permanent Resident or Foreign Identification Number (FIN) holder. 2. Ensure that your address had been updated with the relevant authorities. Refer to our Instructional Guide for step-by-step instructions on how to register for a Singpass account. 5.