How do I get out of a business energy contract?
Steps to cancel a business electricity contract
- Find out your deadline to terminate the electricity contract. Check your terms and conditions.
- Log termination with your electricity supplier. As long as the cut off date is in the future, you can send a termination notice to your supplier at anytime.
When can I leave my British Gas contract?
If you’re on a fixed rate deal, there’s often an exit fee if you switch before your tariff ends. But if you leave in the last 49 days (i.e. seven weeks) of your contract, there’s no penalty to pay. And that’s usually the same if you move home.
How do I speak to a human at British Gas?
If you prefer to speak to a real person, you can call 0333 009 5784 and select Option 2. The number is the same whether you already have one of the British Gas HomeCare products and you’ve got a query or if you are considering becoming a HomeCare customer.
How do I get in touch with British Gas by email?
To get in touch online, visit the British Gas website to use their online form or send them an email at [email protected].
What happens if I cancel my British Gas direct debit?
If you cancel your Direct Debit, any remaining balance will be due for immediate payment. The easiest way to make a payment is online by credit or debit card.
Is there a cooling off period for energy contracts?
Domestic consumers have a statutory right to ‘cool off’ from a new energy supply contract within 14 days of sign-up, which means that the consumer may cancel this new contract within that period without incurring any penalties.
What is the cancellation fee for just energy?
Schedule of Fees
| Fees | Amount |
|---|---|
| Failure to provide 30 days’ notice to terminate Agreement – Early Termination Fee. This fee is not applicable to Just Energy Legacy Customers. | $95.00+GST |
| Special or Final Read | $30.00 |
| Electricity Reconnection | From $75.00* |
| Electricity Disconnection (per visit) | $95.00* |
Can I cancel my British Gas Homecare Agreement?
Can I cancel my cover at any time? You can – but please bear in mind that a cancellation charge could be applied to your online account. You can give us a call.
Can I change gas suppliers if I owe them money?
If you’ve owed the money to your supplier for more than 28 days, you can’t switch supplier until you’ve paid the money back. You can’t be stopped from switching if it’s your supplier’s fault that you’re in debt – for example because they’ve estimated your bill wrong.
How do I complain to British Gas by email?
British Gas’s customer service team is on 0333 202 9802. You can also write to Complaints Management Team, PO Box 226, Rotherham, S98 1PB. If this doesn’t resolve the issue, you can escalate the complaint by contacting the Customer Services Director’s team via [email protected].
Can I claim compensation from British Gas?
If you’re a micro business and owed compensation, you don’t need to do anything as we’ll automatically make a compensation payment to you. We’ll credit your business energy account with £30 within 10 working days of that failure. We’ll send you a letter to confirm we’ve credited your account.