How long is the consumer warranty?
Depending on the terms and conditions, these warranties may entitle consumers to a refund, replacement or repair if there is a problem. Voluntary warranties usually apply for a set period – typically 12 months. A voluntary warranty forms part of the contract between the buyer and the seller.
What are the 4 legal rights of a consumer?
The right to safety, the right to be informed, the right to choose and the right to be heard.
What are the 9 consumer guarantees?
These include nine (9) guarantees for goods: (i) acceptable quality; (ii) fit for a particular purpose; (iii) match description; (iv) match the sample or demonstration model; (v) express warranties will be honoured; (vi) spare parts and repair facilities will be available for a reasonable time after purchase; (vii) …
What does the Australian Consumer Law cover?
The Australian Consumer Law (ACL) includes: a national unfair contract terms law covering standard form consumer and small business contracts; a national law guaranteeing consumer rights when buying goods and services; penalties, enforcement powers and consumer redress options.
What is the role of government in ensuring consumers are protected in Australia?
The Australian Competition and Consumer Commission (ACCC) is an independent Commonwealth statutory authority whose role is to enforce the Competition and Consumer Act 2010 and a range of additional legislation, promoting competition, fair trading and regulating national infrastructure for the benefit of all Australians …
What are the consumer guarantees?
Consumer guarantees are a set of rules that apply to goods and services purchased by consumers under the ACL. The consumer guarantees automatically apply regardless of any voluntary or extended warranty given by a seller or manufacturer of goods and services, or if such a warranty has expired.
Which consumer guarantee is the service provider’s responsibility?
You can be liable for your failure to comply with consumer guarantees which deal specifically with services. If the failure to provide services with due care and skill leads to foreseeable personal injury or property damage, then you may be sued for compensation.
Are warranties transferable in Australia?
Regarding manufacturer warranties, the warranty itself will state whether subsequent buyers can claim under the warranty, but they are usually limited to the original purchaser. One exception is a motor vehicle, where the warranty can be transferred to later purchasers.
When do warranties become enforceable under Australian Consumer Law?
When you buy the product or service, the warranty becomes a right that can be enforced under Australian Consumer Law. This page has information on warranties, including warranties against defects, express and extended warranties, informal and formal documents and what to do when you have a problem.
What are Consumer Guarantees in Australia?
Consumer guarantees. Under the Australian Consumer Law (ACL), most products and services bought in Australia (from 1 January 2011) come with automatic guarantees that it will work and do what you asked for. Businesses must provide these automatic guarantees regardless of any other warranties they give to you or sell you.
How to lodge a complaint with NSW Fair Trading?
You can lodge both general complaints and specific complaints online. Any person can lodge a complaint, however NSW Fair Trading is not able to intervene in business to business complaints, where the issues concern goods or services that are to be onsold. name and contact details of the retailer, supplier or dealer you are complaining about
What do you need to know about warranties on products?
Products must be of acceptable quality, that is: do all the things someone would normally expect them to do. Businesses must provide these automatic guarantees regardless of any other warranties they give or sell you. If a business fails to meet any of these guarantees, you have the right to: reimbursement for damages and loss.