How do I reset my attendant console?
Step 1 From Cisco CallManager Serviceability , choose Tools > Control Center – Feature Services. Attendant Console Server service. The window displays the services for the server that you chose, the status of the services, and the activation status of the service. Click the Restart button.
What is the purpose of attendant console?
The Attendant Console is a software solution that provides control for many call management features, including answering and transferring incoming calls.
How do I restart Cuac?
CUACA Service/Server Restart
- Under Engineering, select Service Management.
- Click the red Stop icon. Click the Refresh icon at the top left to verify the service has stopped. Click the green Start icon. Once again, click the Refresh icon to verify the service has started.
Which statement describes a role of Axl communications in the BLF plug in service of the Cisco Unified Attendant Console?
Which statement describes a role of AXL communications in the BLF Plug-in Service of the Cisco Unified Attendant Console? A. The AXL communications allow registered attendants to log in to Cisco Unified Communications Manager and receive calls.
What is Cisco Auto Attendant?
Cisco Unified Communications Manager Auto-Attendant, a simple automated attendant, allows callers to locate people in your organization without talking to a receptionist. You can customize the prompts that are played for the caller, but you cannot customize how the software interacts with the customer.
What is Cisco TSP?
The Cisco TAPI Service Provider (TSP) is a TAPI driver that is installed on the Windows server that allows communication of line events between MiaRec software and the Cisco UCM.
What is Cisco arc console?
Arc Pro is an advanced attendant operator console, designed exclusively for Cisco Unified Communications. As the leading operator console solution for Cisco, it is used by thousands of organisations around the world to provide their customers with exceptional customer service through professional call handling.
How does auto attendant work?
An auto attendant is a menu system that uses voice prompts to help callers navigate to the correct department. The automated attendant picks up the slack so that calls are directed to the right people or are at least sent to the company voicemail.
What is the difference between auto attendant and IVR?
In traditional telecommunications, IVR refers only to systems that connect to a database, while Automated Attendant refers only to answering, routing and holding calls (functions that might be done by human attendants).
How do I resolve the attendant console unable to connect error?
This error message is received when you attempt to start the Attendant Console application on a Windows XP server: unable to connect to server Complete these steps in order to resolve this issue: Check the connectivity between the Cisco CallManager server and the Attendant Console server.
How do I troubleshoot the attendant phone not working?
In order to resolve this issue, make sure the Attendant Phone is associated with the users ac and acdeviceauthenticationuser, and restart the CTI Manager and Cisco CallManager Attendant Console Server services.
How does the attendant console work with a Cisco IP phone?
The Attendant Console works with a Cisco IP phone that is registered to a CUCM system (one console for each phone that is used as an Attendant Console). Multiple consoles can connect to a single CUCM system.
Why is the attendant console not partition-aware?
This issue occurs mainly when the same Directory Number (DN) is used on different lines at different partitions. Attendant Console depends on CTI/JTAPI and is not partition-aware because this a CTI/JTAPI limitation.