What company owns OnTrac?
Express Messenger Systems, Inc.
Express Messenger Systems, Inc. OnTrac started in 1991 as California Overnight. It was a division of its now 60-year old parent company Express Messenger Systems, Inc.
Is OnTrac part of USPS?
For the past five years, OnTrac has partnered with USPS on a last-mile offering. OnTrac’s delivery footprint covers eight states, including every ZIP code in California, and extends from Washington State to the Mexican border, and east to Colorado.
How do I contact OnTrac?
(800) 334-5000OnTrac / Customer service
Does OnTrac have their own trucks?
The most significant difference between OnTrac and other commercial transport companies is that OnTrac does not own the trucks or employ the drivers. Although these drivers and their vehicles display the OnTrac logo, each individual driver is consider an independent contractor, or 1099 contractor.
Who delivers packages OnTrac?
DirectPost ® by OnTrac DirectPost is now part of OnTrac Ground! With OnTrac Ground, you can reach destinations 1-2 days faster than the national companies and save on surcharges and fees.
Does OnTrac deliver to mailbox or door?
OnTrac does not deliver to P.O. Boxes, with the exception of DirectPost Service, where the USPS handles the last-mile delivery. No service shall be rendered by OnTrac in the transportation of any shipment that is prohibited by law or regulation of any federal, state, provincial, or local government.
What does OnTrac mean by end of day?
OnTrac Ground Ground shipments are delivered by end of day. The delivery time will vary based on a route’s other service commitments. OnTrac cannot schedule a specific delivery time window for day-definite deliveries.
Does OnTrac steal packages?
An OnTrac delivery driver is behind bars after swiping more than 300 packages over the course of the stay-at-home order, according to Visalia police. Detectives said the thefts began in March. Francisco Flores, 25, marked dozens of packages “delivered” but instead kept the merchandise for himself, police said.
Does FedEx deliver for OnTrac?
OnTrac API Terms of Use Only packages tendered to OnTrac should be tracked. Do not track UPS, FedEx or DHL shipments. Shipments should not be tracked prior to being tendered to OnTrac. Once delivered, shipments should not be tracked again.
How does OnTrac Bill my account?
OnTrac will bill your account weekly and payment is due upon receipt of the invoice. Each invoice is sorted by shipment date and provides delivery information. Invoices can also be sorted in various ways upon request. Any billing disputes must be reported to OnTrac within 15 days of the invoice date.
What is OnTrac’s tax policy?
If any shipment tendered to OnTrac becomes subject to any federal or state taxes, fees, private express statute fees, excise taxes, consumption taxes or any similar tax, we reserve the right to add that amount to your shipping charges without notice.
How are invoices sorted in OnTrac?
Each invoice is sorted by shipment date and provides delivery information. Invoices can also be sorted in various ways upon request. Any billing disputes must be reported to OnTrac within 15 days of the invoice date. Payment is expected in full. Accounts showing no activity for a period of six months will be reverted to tariff rates.
How are OnTrac shipments delivered?
Shipments are delivered to the address on the package. When the address on the package does not match the address on the OnTrac shipping label, the address on the OnTrac shipping label prevails. In some cases we may find cause to make an “indirect” delivery.
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