What is a turndown attendant?
In the hospitality industry, turndown service is the practice of staff entering a guest’s room and “turning down” the bed linen of the bed in the room, preparing the bed for use.
What is turndown service hotel?
In a hotel, a turn-down service is the preparation of a room for a guest to sleep in by slightly turning back the comforter on the bed, turning down the lights, and so on. Turn-down service is performed in the early evening. The turn-down service will also pull the drapes and put out the light.
What is Floor attendant?
A floor attendant is a title that may refer to a variety of positions, depending on the industry. In retail, floor attendants answer questions about products and handle customer sales in a retail store. All these roles require excellent customer service skills.
Who performs turndown service?
TURN-DOWN SERVICE A chamber maid or room attendant can prepare up to 10 turn-down services per hour.
Is turn down service necessary?
The main purpose of providing such service is to ensure that guest feel highest level of comfort before and during sleep. Turndown service was once reserved for VIP guests only but as the time passes now it becomes quite an obligatory routine service for all guest.
What are the steps in doing turn down service?
According to the hotel procedure place the turndown amenities on the bed. ( Eg: Flower, Chocolate etc.) Place the Breakfast menu knob on the fold. Put on the bedside lamp….Tidy the bathroom:
- Neatly fold used towels.
- Wipe the vanity area if required.
- If required replace the bathing towel.
- Clear the dustbin if used.
How do I ask for turndown service?
If guest doesn’t want turndown service then politely ask does he need anything: “Ok, Sir. Would you like to have any fresh towel or any additional supplies like tea or coffee or bottle of water?” If the guest allows or there is no guest in the room then follow the next procedures.
What is public attendant?
The Housekeeping Attendant/Room Attendant/ Public Area Attendant ensures the cleanliness and orderly presentation of assigned guestrooms or serviced apartments and maintains a positive overall impression of the hotel in accordance with the hotel’s procedures and standards.
What does a supermarket attendant do?
A customer service assistant job in a supermarket can include helping customers find the foods they need, completing their purchases on a cash register, bagging their groceries and helping them load their grocery bags into their vehicles.
What is the other name of turndown service?
Turndown service or evening service is one of the most important services provided by housekeeping department.
Why do people want turndown service?
Turndown service helps create a certain (element of surprise) ambiance. Let’s say the guests are on a honeymoon, then housekeeping would turndown the room as per the hotel’s standard for honeymooners.
What are some most common turn down service activities?
Take out trolley. Vacant rooms to be serviced from 6.00 p.m. onward. By 10.pm turn down service to be finished of all rooms….Tidy the bathroom:
- Neatly fold used towels.
- Wipe the vanity area if required.
- If required replace the bathing towel.
- Clear the dustbin if used.