How long does the energy ombudsman take?
Complaints to the Energy Ombudsman can take anywhere from 4-16 weeks to resolve depending on the complexity of the complaint and how long correspondance takes between the Energy Ombudsman and the energy supplier.
When can I complain to energy ombudsman?
Complain to the Energy Ombudsman if eight weeks have passed and you still aren’t happy with the company’s response. Energy companies should write to you to tell you how to do this at eight weeks or when you hit a ‘deadlock’. This is when neither of you can reach an agreement.
Who is the current Victorian Ombudsman?
Deborah Glass
Deborah Glass is the Victorian Ombudsman. A lawyer, she was raised and educated in Victoria before working overseas. She returned to Melbourne in 2014 to take up the role of Victorian Ombudsman. Deborah Glass is the Victorian Ombudsman.
How do I contact the ombudsman Victoria?
If you are unsure of the staff member involved in your matter, you can make a complaint at [email protected] or by calling 9613 6222 or 1800 806 314 (regional only).
How long does it take to get a reply from the ombudsman?
We’re able to give some people an answer within 3 months, but for most, it’s still likely to take us longer than 90 days to give an answer about a PPI complaint. Other types of cases will take longer than 90 days, we’ll write to the customer and business to let them know how long it will take.
How do I find my local ombudsman?
You can locate a local Ombudsman office in your area by selecting your county on the Find Services in My County page. Additionally, all long-term care facilities are required to post, in a visible location, the phone number for the local Ombudsman office and the Statewide CRISISline number 1-800-231-4024.
What power does the Victorian Ombudsman have?
Ombudsmen receive and investigate complaints against government agencies and report to the parliament rather than to the government. They have power to investigate on their own initiative and make recommendations. They do not have an enforcement role.
How do I contact my local Ombudsman?
Is the decision of the ombudsman final?
Our decisions are final and there is no appeal. You can apply to the High Court to challenge an Ombudsman’s decision because it is legally flawed – this is called judicial review – but you have to act quickly and you may need to take advice, for example from a solicitor, law centre or Citizens Advice Bureau.